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Morris Coyle's Avatar

Morris Coyle

Incorporación 25 oct 2021

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Última actividad 28 dic 2023

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Última actividad de Morris Coyle

Morris Coyle creó una publicación,

Publicación Q&A - Help center and community

Is there a way that I can add an element to a Guide page which would show all open tickets for whoever is viewing the page.

 

The page I have been asked to work on contains elements such as texts, links and images and the final ask is the above.

Publicado 20 jul 2022 · Morris Coyle

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Morris Coyle hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

Hi Anastasia Kachanova

Did you ever find a solution for this? I have the exact same requirement.

Thanks,

Moz

Ver comentario · Publicado 11 jul 2022 · Morris Coyle

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Morris Coyle hizo un comentario,

ComentarioTicket basics

Is there a way to identify (ideally in a report) that shows me tickets that were solved but are now open. We have a number of tickets that get solved were customers reply "thank you" or similar which re-opens them.  I have no idea how many of these tickets we have in our queue but it would be good to identify any that have moved from Solved back to Open again.

Ver comentario · Publicado 18 may 2022 · Morris Coyle

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Morris Coyle hizo un comentario,

Comentario de la comunidad Q&A - Apps and integrations

Thought that might be the case Nara; thank you for the update.

Ver comentario · Publicado 16 may 2022 · Morris Coyle

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Morris Coyle hizo un comentario,

Comentario de la comunidad Q&A - Apps and integrations

Hi CJ,

Using the prebuilt Slack integration but have also looked at Slack's workflow builder forms and Zapier.  I found too many limitations with the Slack forms which is why I wanted to try and use the form I already have in Zendesk.

Ver comentario · Publicado 28 abr 2022 · Morris Coyle

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Morris Coyle creó una publicación,

Publicación Q&A - Apps and integrations

Hi All

Wondering if there is a way in which i can set up the Slack integration in a particular channel to use a specific Zendesk form rather than than standard one that appears with the the /create_ticket command?

Publicado 28 abr 2022 · Morris Coyle

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Morris Coyle hizo un comentario,

ComentarioCustomer management and profiles

Is there an easy way of creating Ticket views based on a Customer List?

Ver comentario · Publicado 30 mar 2022 · Morris Coyle

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Morris Coyle hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

Thanks Graeme,

My thoughts exactly.  I've been asked to tackle the issue and my initial thought was why have we created an Escalation form that just creates another ticket?  I initially thought this form was out of the box but turns out it wasn't.

Time to re-built the process i think.

Ver comentario · Publicado 22 mar 2022 · Morris Coyle

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Morris Coyle creó una publicación,

Publicación Q&A - Tickets and email

Hi All,

 

Rather than a new ticket being created when users Escalate a ticket using the Escalation Form is there a way to update the existing ticket by adding comments, assigning to a new group etc?

Morris

Publicado 21 mar 2022 · Morris Coyle

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Morris Coyle hizo un comentario,

Comentario de la comunidad Developer - Zendesk APIs

If this is ever of use to anyone else I have solved my issue with help from Stack Overflow; updated script is below:

 

function updateManyUsers() {
varsheet = SpreadsheetApp.getActiveSpreadsheet().getSheetByName('Sheet1');
var [headers, ...rows] = sheet.getDataRange().getDisplayValues();
Logger.log([headers,rows]);
varusers = rows.map(r => {
vartemp = {};
headers.forEach((h, j) => {
if (r[j] != "") temp[h] = r[j];
});
returntemp;
});
varuser = 'morris.coyle@retacted/token';
varpwd = 'redacted';
varoptions = {
'method': 'PUT',
'headers': {
'Authorization': "Basic " + Utilities.base64Encode(user + ':' + pwd)
},
'payload': JSON.stringify({ users }),
'contentType': 'application/json',
'muteHttpExceptions': true
};
varresponse = UrlFetchApp.fetch(url, options);
Logger.log(response.getContentText());
}

Ver comentario · Publicado 09 mar 2022 · Morris Coyle

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