Sean Chuang
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Actividad total234
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Última actividad
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Resumen de la actividad
Última actividad de Sean Chuang-
Sean Chuang hizo un comentario,
Hello, I want to give the community an update from Talk's perspective. At this time, focus mode is avail on native Talk + Chat routing. For our customers on Omnichannel Routing, focus mode is not c...
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Sean Chuang hizo un comentario,
Comentario oficial Hello, Thank you for your comment, per Shawna's comment above, if your question is about historical agent reporting, that thread is the right place to get the latest info. It is a high-priority ite...
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Sean Chuang hizo un comentario,
Comentario oficial Hello Thank you for the feedback. We will provide your feedback to the Omnichannel Routing team so they can put it in their backlog. Thanks,Sean
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Sean Chuang hizo un comentario,
Comentario oficial Hello, Thank you for your question. We will assess this holistically and revert back. Sean
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Sean Chuang hizo un comentario,
Comentario oficial Thank you for your question. We will put this on our backlog for consideration. Sean
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Sean Chuang hizo un comentario,
Brian Larson, thank you for your question. The agent status should be consistent until it is changed. Let us forward your question to the Unified Agent Status team. I assume you are using omnichann...
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Sean Chuang hizo un comentario,
Kenny Rohan Update: as a possible workaround, if you record your own custom greeting message ( specifically the hold music - wait greeting), you can record your own 'wait greeting' music and add in...
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Sean Chuang hizo un comentario,
Comentario oficial Hello, Thank you for the question. We may need more clarity on what you mean by a 'fail call'? But here is some info for you. 1. If you are looking for tickets to be created before an agent is conn...
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Sean Chuang hizo un comentario,
Hi, Hope you are well. We encourage you to consider moving to Omnichannel because routing improvements will continue to come via that feature. See here for more info. p.s., it's free.
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Sean Chuang hizo un comentario,
Hi, Hope you are well. We encourage you to consider moving to Omnichannel because routing improvements will continue to come via that feature. Lastly, to take advantage of Omnichannel routing, the ...