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Lee Ryall's Avatar

Lee Ryall

Incorporación 12 abr 2022

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Última actividad 10 jul 2023

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RESUMEN DE LA ACTIVIDAD

Última actividad de Lee Ryall

Lee Ryall hizo un comentario,

ComentarioSetting up Talk

Thank you Joyce

Ver comentario · Publicado 14 jun 2023 · Lee Ryall

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Lee Ryall hizo un comentario,

ComentarioSetting up Talk

Hi,

Is there a cost involved for adding a UK Talk number?

Many thanks

 

Ver comentario · Publicado 12 jun 2023 · Lee Ryall

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Lee Ryall hizo un comentario,

ComentarioTicket basics

I thought that might be the case Izabella, thank you for all your support on this.

Ver comentario · Publicado 25 may 2022 · Lee Ryall

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Lee Ryall hizo un comentario,

ComentarioTicket basics

Sorry one further question - how do edit or add more columns to the home ticket dashboard?

Ver comentario · Publicado 25 may 2022 · Lee Ryall

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Lee Ryall hizo un comentario,

ComentarioTicket basics

Ignore my last comment as I have used one of the guides to resolve this

Ver comentario · Publicado 25 may 2022 · Lee Ryall

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Lee Ryall hizo un comentario,

ComentarioTicket basics

Hi,

I can see the default priority within "fields" and it's active but not showing in the tickets.

There is nothing in the "forms" section so how do I go about adding it in?

Ver comentario · Publicado 25 may 2022 · Lee Ryall

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Lee Ryall hizo un comentario,

ComentarioTicket basics

Thanks again Izabella.

Where in the Admin Centre would I find the Priority feature?

Ver comentario · Publicado 24 may 2022 · Lee Ryall

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Lee Ryall hizo un comentario,

ComentarioTicket basics

Hi Izabella,

Thank you for answering the first question, that's great!

Regards the second point, ideally I want my agents to be able to just flag an individual ticket for specific attention so that it is visible as a priority.

Ver comentario · Publicado 24 may 2022 · Lee Ryall

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Lee Ryall hizo un comentario,

ComentarioTicket basics

Also, is there a way of "flagging" as you would in Outlook so that it then becomes a priority?

Ver comentario · Publicado 24 may 2022 · Lee Ryall

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Lee Ryall hizo un comentario,

ComentarioTicket basics

How do I add "on hold" as an option within my tickets, as I only have "new, open, pending and solved"?

Ver comentario · Publicado 24 may 2022 · Lee Ryall

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