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Lee Ryall
Incorporación 12 abr 2022
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Última actividad 10 jul 2023
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Última actividad de Lee Ryall
Lee Ryall hizo un comentario,
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Lee Ryall hizo un comentario,
Hi,
Is there a cost involved for adding a UK Talk number?
Many thanks
Ver comentario · Publicado 12 jun 2023 · Lee Ryall
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Lee Ryall hizo un comentario,
I thought that might be the case Izabella, thank you for all your support on this.
Ver comentario · Publicado 25 may 2022 · Lee Ryall
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Lee Ryall hizo un comentario,
Sorry one further question - how do edit or add more columns to the home ticket dashboard?
Ver comentario · Publicado 25 may 2022 · Lee Ryall
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Lee Ryall hizo un comentario,
Ignore my last comment as I have used one of the guides to resolve this
Ver comentario · Publicado 25 may 2022 · Lee Ryall
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Lee Ryall hizo un comentario,
Hi,
I can see the default priority within "fields" and it's active but not showing in the tickets.
There is nothing in the "forms" section so how do I go about adding it in?
Ver comentario · Publicado 25 may 2022 · Lee Ryall
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Lee Ryall hizo un comentario,
Thanks again Izabella.
Where in the Admin Centre would I find the Priority feature?
Ver comentario · Publicado 24 may 2022 · Lee Ryall
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Lee Ryall hizo un comentario,
Hi Izabella,
Thank you for answering the first question, that's great!
Regards the second point, ideally I want my agents to be able to just flag an individual ticket for specific attention so that it is visible as a priority.
Ver comentario · Publicado 24 may 2022 · Lee Ryall
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Lee Ryall hizo un comentario,
Also, is there a way of "flagging" as you would in Outlook so that it then becomes a priority?
Ver comentario · Publicado 24 may 2022 · Lee Ryall
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How do I add "on hold" as an option within my tickets, as I only have "new, open, pending and solved"?
Ver comentario · Publicado 24 may 2022 · Lee Ryall
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