Neill Shurville
-
Actividad total9
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen0 usuarios
-
Votos1
-
Suscripciones2
Comentarios
Actividad reciente de Neill Shurville-
Riccardo Centomo Nice comment, very good description of the current limitations on SLAs. RE the messaging limitations, check out my post here: https://support.zendesk.com/hc/en-us/community/posts/4...
-
Hey Scott Allison Scott Allison As we move into 2023, can you confirm the status of this update? This is a major drawback for a company that targets true omni-channel support like us. SLAs simply h...
-
FYI I have a thread for this - might help to comment there as well to try bring some attention to this fairly major flaw... https://support.zendesk.com/hc/en-us/community/posts/4758424051866-SLAs-s...
-
They don't work at all for "time-based" SLAs i.e. all SLAs that rely on a "public comment". It seems that they don't count social messages as a public comment... Some, such as "working time" still ...
-
As per my topic posted here, SLAs really should work for messaging channels... see my points below... As per this article, time-based SLAs that rely on agent updates do not work with messaging. Th...