Jacko Leenders

Hi Erin,

Could you perhaps let us know what the status of this request is?

We are a small company relying on Zendesk as our ticketing system, and as we are a small company, illness of an employee or a shift in an employees priorities have a huge impact on an employees workload.

This means we are in need of a reliable way to manually reassigning tickets to other employees. Doing this with tickets that are then automatically change their status to open makes that the employees these tickets are reassigned to either need to memorize their ticket load or need to constantly manually check all the tickets on their name.

Obviously changing default behavior could have a big impact on companies that use the way the status is changed in this way, so maybe creating an option where administrators can choose the default behavior might be feasible?

Kind regards,
Jacko