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Lauren Giblin's Avatar

Lauren Giblin

Incorporación 07 feb 2022

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Última actividad 20 dic 2024

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29

RESUMEN DE LA ACTIVIDAD

Última actividad de Lauren Giblin

Lauren Giblin hizo un comentario,

ComentarioSetting up and using Text

If I'm porting am existing registered number, do I have to also register with Zendesk?

Ver comentario · Editado 03 dic 2024 · Lauren Giblin

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Lauren Giblin hizo un comentario,

ComentarioRouting

I use a combination of Language and Product based skills, however I need to Language based skills to supersede the Product skills. So if I have an English speaking agent they should not be assigned any ticket with any other language. Is the only way to do this is to have any language trigger remove the Product skill or is there something else I can do to keep the additional Product Skill as well?

Ver comentario · Publicado 05 ene 2024 · Lauren Giblin

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Lauren Giblin hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

This would be extremely useful and I agree that not having this feature creates confusion. 

Ver comentario · Publicado 05 may 2023 · Lauren Giblin

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Lauren Giblin hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

I have created a Macro called "Thank You Solve" it sets the status to Solved and adds a tag thank_you_solve or whatever you want to use that makes sense. I then exclude that tag from those Metrics. Obviously agents have to use the Macro for this to work or the data will not be correct. 

Ver comentario · Publicado 28 mar 2023 · Lauren Giblin

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Lauren Giblin hizo un comentario,

ComentarioSalesforce integration

I just want to confirm that in order to pull over Opportunity details that the contact must be marked as the "primary" on that opportunity. We just found this out by testing a few out that wouldn't pulling over. 

Ver comentario · Publicado 01 feb 2023 · Lauren Giblin

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Lauren Giblin hizo un comentario,

ComentarioAdditional ticket channels

Is there a place for Admins or Managers to see who's online or agents current statuses?

Ver comentario · Publicado 13 dic 2022 · Lauren Giblin

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