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Sabine Hanna's Avatar

Sabine Hanna

Incorporación 26 oct 2021

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Última actividad 28 feb 2023

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Última actividad de Sabine Hanna

Sabine Hanna hizo un comentario,

ComentarioUsing content publishing flows

If there are no verification rules set up, what is the default time span for a new article to change to "unverified" status?

 

Ver comentario · Publicado 06 feb 2023 · Sabine Hanna

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Sabine Hanna hizo un comentario,

Comentario de la comunidad Developer - Zendesk APIs

Thank you Greg! That makes in clearer. And thanks for the link to the API docs.

Ver comentario · Publicado 23 ene 2023 · Sabine Hanna

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Sabine Hanna creó una publicación,

Publicación Developer - Zendesk APIs

I run a report from Guide via the API and this report shows values for vote_count and vote_sum. I am not sure I understand the difference between the two? Vote_count seem to show the total number of all votes (negative and positive) cast over the lifetime of the article. But what does vote_sum represent? Total votes cast in the last year/quarter?

Publicado 23 ene 2023 · Sabine Hanna

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Sabine Hanna hizo un comentario,

ComentarioUsing themes and customizing your Help Center

Same here regarding the content_tag_filters. Any help would be appreciated!

Ver comentario · Publicado 11 ene 2023 · Sabine Hanna

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Sabine Hanna hizo un comentario,

ComentarioWorking with articles in the knowledge base

Hi,

the "unverified" marker only displays in the editing screen, not in the actual article view. Is there a way (via a code snippet or similar) so I can make users of my knowledgebase aware that content is not currently verified?

Ver comentario · Publicado 21 jun 2022 · Sabine Hanna

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