Stewart Armbrecht

Continuing to add to the heap of requests on this.  The current solution is simply not working in our environment as most CC'd participants simply fail to check their CC'd queue and email notifications are lost in a sea of too many emails from Zendesk.  We really need the ability to pull cc'd tickets into existing views and choose which columns to show.

Recently, we have lost the ability to change the fields displayed for a Jira Issue when creating a Jira Issue in Zendesk.

Steps to Recreate:

1. Click 'Create issue' in the Jira App as an Zendesk Admin
2. Select a project and issue type.
3. Click the 'Configure Fields' button
4. Select a Field to display.

Expected Behavior:  The Field is selected and displayed permanent for all users.

Actual Behavior: While the field is added to the form.  The UI generates an error (below) and the field is not longer visible when you create the next issue in the same project and for the same issue type. 

Any idea what could be causing this?

We have not migrated to this feature.  Is there any documentation that would explain the legacy functionality around CCs?  Specifically, when the system decides to send an email and to whom?  We are seeing that some CCs are not getting emails and do not know why.  Understanding this is important for us to understand what impact the migration will have.  Thanks!

Any update?  Is there any place we can go to get a partial file?