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Simon Chang

Incorporación 10 ago 2022

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Última actividad 16 ago 2022

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Última actividad de Simon Chang

Simon Chang hizo un comentario,

ComentarioTicket customization

Hi,

Is there a way for customers/end users to be able to edit their fields after submission (to make amendments/corrections)?

Ver comentario · Publicado 16 ago 2022 · Simon Chang

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Simon Chang hizo un comentario,

ComentarioTeam members and groups

Are there any intentions on making light agents able to be @mention? The reasoning given is:


Light agents can't use the @mention feature because it adds a CC to the ticket, which they don't have permission to do

Yet, we do have an option to enable Light agents to be CC'd into tickets, and adding that option still does not allow @mentions.

I'm simply trying to allow our internal end users to be able to mention each other without having to CC. Is this possible?

Ver comentario · Publicado 10 ago 2022 · Simon Chang

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