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Mc Bourgie

Incorporación 14 jun 2023

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Última actividad 09 ago 2023

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Última actividad de Mc Bourgie

Mc Bourgie hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

+1 to this functionnality

 

Agents have no way to validate if someone is OOO.

Ver comentario · Publicado 09 ago 2023 · Mc Bourgie

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Mc Bourgie hizo un comentario,

ComentarioHow to get help with phone call problems in Talk

Hi,

We are planning to activate this functionality in our instance. However, the French Canadian version has major grammatical errors and the French version sound very robotic. Are you planning to introduce more French version or allow users to record their own? The text back is great functionality, however, this decreases the experience a bit!

 

 

Ver comentario · Publicado 21 jun 2023 · Mc Bourgie

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Mc Bourgie hizo un comentario,

ComentarioMeasuring success

The group SLA feature is great for measuring ownership time. However, we have different targets for ownership time based on the request type for the same group. Are you planning to add additional conditions such as form or custom fields? 

 

Thanks!

Ver comentario · Publicado 14 jun 2023 · Mc Bourgie

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