Kelly Centeno

We've been back and forth with Zendesk support for the past month and have not got anywhere so I'm hoping if anyone reads this and can help out will comment. Our tickets used to automatically CC the CSMs of the Salesforce account. For some reason this stopped working and we were told to create webhooks. We have and it still fails the test but when I check Activity it says success. Does anyone know what we can do to have the Salesforce CSMs email CC on every ticket?

This is our current webhook and trigger set up. Any help is greatly appreciated.