Búsquedas recientes
No hay búsquedas recientes

Carl
Incorporación 26 ene 2022
·
Última actividad 05 jul 2024
Seguimientos
0
Seguidores
0
Actividad total
31
Votos
11
Suscripciones
13
RESUMEN DE LA ACTIVIDAD
INSIGNIAS
ARTÍCULOS
PUBLICACIONES
COMENTARIOS DE LA COMUNIDAD
COMENTARIOS DE ARTÍCULOS
RESUMEN DE LA ACTIVIDAD
Última actividad de Carl
Carl hizo un comentario,
If I enable the auto-release capacity and the ticket with the open status is transferred to another group for follow-up, the system will also mark it as pending. In that case, the next agent in another group cannot follow up. How can we prevent that?
Ver comentario · Publicado 05 jul 2024 · Carl
0
Seguidores
1
Voto
0
Comentarios
Carl hizo un comentario,
I believe Zendesk previously provided a service that automatically translated agents' replies to the end user's language, but they have discontinued that now. It seems it just started two weeks ago.
Ver comentario · Publicado 04 jul 2024 · Carl
0
Seguidores
0
Votos
0
Comentarios
Carl creó una publicación,
We need to count:
- One-touch call end-users: only call us 1 time within one week.
- Two-touch call end-users: only call us 2 times within one week.
- Three-touch call end-users: only call us 3 times within one week.
- Four-touch call end-users: only call us 4 times within one week.
- Five-touch call end-users: only call us 5 times within one week.
- 5-10 call end-users: only call us more than 5 times but less than 10 times within one week.
- 10 call end-users: only call us more than 10 times within one week.
How should I write the formula?
Publicado 31 oct 2023 · Carl
0
Seguidores
2
Votos
1
Comentario
Carl hizo un comentario,
hope we can have this update.
Ver comentario · Publicado 31 oct 2023 · Carl
0
Seguidores
1
Voto
0
Comentarios
Carl creó una publicación,
I want to find out how many messaging tickets was closed without end- user's reply when they transfer to the agents.
Publicado 31 oct 2023 · Carl
0
Seguidores
2
Votos
1
Comentario
Carl creó una publicación,
I'd like a setting to prevent the agents from solving the messaging without a last reply to a customer. Can we control that?
Publicado 12 oct 2023 · Carl
1
Seguidor
3
Votos
1
Comentario
Carl hizo un comentario,
Yes, we need the same option.
If we enable the [Remember History] feature, customers won't have to start over every time they close the window to provide screenshots or videos. That's what we need now.
Ver comentario · Publicado 09 oct 2023 · Carl
0
Seguidores
0
Votos
0
Comentarios