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Andrew Nagel's Avatar

Andrew Nagel

Incorporación 24 ene 2022

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Última actividad 28 dic 2023

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Última actividad de Andrew Nagel

Andrew Nagel hizo un comentario,

ComentarioWorking with articles in the knowledge base

Hi there!

I'd like to set up a KB article so that if the logged in user is, say, part of the support team, then they can see more information than a customer user.  For example:

Support team user sees this:
KBXXXX - Application stops with error 15.
Explanation: The service has experienced an error. Contact customer support.
Resolution: Gather logs and restart the service.

Customer user sees this:
KBXXXX - Application stops with error 15
Explanation: The service has experienced an error. Contact customer support.

Does this make sense? Is this possible?

Thanks!

Ver comentario · Publicado 24 ene 2022 · Andrew Nagel

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