Sean Schulze

Thanks @.... i hope this gets included soon. Seems like a simple change, just add updating due date as action on trigger, allow for delay in days/hours/min or choose an absolute time/day. 

To be clear, i am not creating a custom field for a ticket, im using the field Due Date that exists when a ticket is a Task.

it is not a field, i am changing all these tickets to a Tasks, thus using the pre-built ZenDesk Due Date field. 

Hi, thanks for the reply. I don't really know what "First Solved Date" is, but that is OK if it sets the task due date. My issue, that is not even an option under my available actions to trigger. 

I need to automatically set the Due Date based on when a ZenDesk task is created or when the status is moved from New to Open. 

I can't seem to create an automation or trigger to manipulate the due date. I need it to be 7 days from creation. 

Also, I do not want to email my end user a ZenDesk email about their own reply. ie, if a user gets a response from ZenDesk (your ticket is updated for example), and they reply from their email, I do NOT want them to immediately get a ZenDesk email telling them their ticket is updated by them. I have tried to do this with triggers, but i have not been able to achieve it yet. please help.

I do want updates from others to go to them or from our site.