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Nataliia Dovgal's Avatar

Nataliia Dovgal

Incorporación 23 sept 2022

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Última actividad 05 jul 2023

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RESUMEN DE LA ACTIVIDAD

Última actividad de Nataliia Dovgal

Nataliia Dovgal hizo un comentario,

ComentarioBuilding reports

Hey!

We have been comparing AVG and MED metrics over time, and usually, the difference is small - a few hours. 

However, for the month of December and June, the AVG number is x2, which is rather strange. I wonder the best way to figure out why it is so? I would appreciate your ideas and response!

 

Ver comentario · Publicado 05 jul 2023 · Nataliia Dovgal

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Nataliia Dovgal hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

Jumping into this thread! This feature is very needed

Ver comentario · Publicado 08 nov 2022 · Nataliia Dovgal

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Nataliia Dovgal hizo un comentario,

ComentarioTicket basics

Hey Gabriel.

Thank you for the suggestion!

However, this isn't working, cause besides Help Center API tickets, we have 2 other different API tickets( This trigger will tag them all and we need Help Center tickets only

Ver comentario · Editado 26 sept 2022 · Nataliia Dovgal

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Nataliia Dovgal hizo un comentario,

ComentarioTicket basics

Hi!

We have a few different Web forms connected to Zendesk.

Is there a way to separate and tag Tickets coming via Help Center?

Ver comentario · Publicado 23 sept 2022 · Nataliia Dovgal

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