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Ovidiu Varo's Avatar

Ovidiu Varo

Incorporación 14 feb 2022

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Última actividad 11 mar 2022

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Última actividad de Ovidiu Varo

Ovidiu Varo hizo un comentario,

ComentarioWeb Widget documentation

Hi,

We seen another issue happening on some Samsung devices.

We integrated Zendesk SDK (the new one) and using multiple features from the SDK: initialize, loginUser, logoutUser, unreadMessageCount and the ZendeskEventListener for unreadMessageCountChanged.

So, basically we saw a white screen when opening the chat on some Android (Samsung) devices. Clearing the cache fixes this issue, but when logging out and logging in again the issue persists.

 

How can we solve this?

 

Regards,

Ovidiu

Ver comentario · Publicado 11 mar 2022 · Ovidiu Varo

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Ovidiu Varo hizo un comentario,

Comentario de la comunidad Developer - Zendesk SDKs

Hey Christopher,

Thanks for your response.

 

We are using Android SDK and also iOS SDK. 

Version 2.1.0 (I think it's the latest one).

We followed this steps:

Android SDK: https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/android/getting_started/

iOS SDK: https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/ios/getting_started/

 

Yes, it is. When we test our JWT into the https://jwt.io/ it returns the correct data.

 

Android login/logout/open chat implementation

 

iOS login/logout/open chat implementation

 

Note: we are developing our application in Flutter so the SDKs are integrated in the native code.

The flow is represented like this: Flutter Dart code -> Native code (Android/iOS) -> Zendesk SDK (Android/iOS)

Ver comentario · Publicado 18 feb 2022 · Ovidiu Varo

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Ovidiu Varo hizo un comentario,

ComentarioWeb Widget documentation

Hello guys,

We are having a similar issue regarding authentication. We are using loginUser(jwt) and the only data saved and retrieved on successCallback is the external_id.

Note that the jwt contains also a name and an email.

Ver comentario · Publicado 14 feb 2022 · Ovidiu Varo

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Ovidiu Varo creó una publicación,

Publicación Developer - Zendesk SDKs

We are using loginUser(jwt) to authenticate a user, but the only data saved (and retrieved) is the external_id.

The jwt contains also a name and an email.

 

This happens on both platforms (Android and iOS).

 

Publicado 14 feb 2022 · Ovidiu Varo

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