yanko.chakarov
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Última actividad de yanko.chakarov-
yanko.chakarov creó una publicación,
Different Macro Behavior Based on Conditions ("Dynamic" Macros)
Hi, Is it possible to consider the possibility of adding a "dynamic macros" so to speak. What I mean by that will get more clear by our use case example: we need to have a macro that creates a Side...
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yanko.chakarov creó una publicación,
"Average Leg Answer Time" Metric Creation
Hi, Recently we stumbled upon the need to have a metric that give us the average amount of time an agent is being waited before answering a call. Such metric is not actually present because we only...
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yanko.chakarov creó una publicación,
CC and BCC Fields When Creating Side Conversations via Macros
Hi, When agents use Side Conversations via the ticket view they have the option to fill in the following field: To: CC: BCC: When we are creating a macro that the agents can use to create Side Con...
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yanko.chakarov hizo un comentario,
Zendesk, You have to understand how difficult you make our lives at work with not delivering on your promises. We as Zendesk administrators are the "face" of this product inside our companies, so ...
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yanko.chakarov hizo un comentario,
Hi Jessica, What if the end-user listens to the whole Greeting (Voicemail off) message? What will be the status? It does not make sense to be marked as "Completed" if there is no connection with an...
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yanko.chakarov creó una publicación,
Ability to Use Phone Numbers as Conditions in Triggers/Automations
Hi, We would like to have the option to use Talk lines numbers in business rules conditions, similarly to "Receive at" condition for emails: We would like to create a view for calls that were direc...
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yanko.chakarov creó una publicación,
Talk - Visibility on who ended the call
No planeadaHi, Recently we have encountered a behavior of the Talk Product that can be exploited by agents to "cheat the system". Once an inbound call is received and answered by the agent he/she can just clo...
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yanko.chakarov hizo un comentario,
Hi guys, We would also like to have the dynamic content option in the first message and follow-up message. From our point of view, we as administrators should be able to determine the language in w...
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yanko.chakarov hizo un comentario,
Hi, This is something we really need as well. Is there any update on the timeframe of the implementation of this functionality?
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yanko.chakarov creó una publicación,
Simplified email threading not working for all email providers
Hi, We have been testing the new Simplified email threading, only to determine that it is not compatible with quite a few smaller internet providers. Testing with Gmail account was successful and i...