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Jennifer Zecchin-C's Avatar

Jennifer Zecchin-C

Incorporación 11 ago 2022

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Última actividad 13 feb 2025

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Última actividad de Jennifer Zecchin-C

Jennifer Zecchin-C hizo un comentario,

ComentarioGetting started with Zendesk AI

Hi, too many of the links here are taking me to archived, 404, or legacy pages. This article was updated just a couple months ago and AI is a hot topic, so I'd expect that the linked articles would be up-to-date. Can y'all get an eye on that or suggest an updated AI article that has all the up-to-date links in it?

Ver comentario · Publicado 13 feb 2025 · Jennifer Zecchin-C

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Jennifer Zecchin-C hizo un comentario,

Comentario[ARCHIVE] Documentation

Hi, I got to this article from here: https://support.zendesk.com/hc/en-us/articles/5608652527386-Getting-started-with-Zendesk-AI-and-Advanced-AI

This article says it's archived (even though your AI page is linking directly to it), so I am clicking the link listed at the top of the page to get to the new one. But the link listed above (https://support.zendesk.com/hc/en-us/articles/8767637940506) takes me to a "OOPS… The page you were looking for doesn't exist" page. I am currently logged in.

Ver comentario · Publicado 13 feb 2025 · Jennifer Zecchin-C

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Jennifer Zecchin-C hizo un comentario,

ComentarioTicket management

We also need the option to assign to the group but not the assignee. Not all of our agents work every day, sometimes with much time between, so those tickets would sit without being viewed.

Ver comentario · Publicado 18 jun 2024 · Jennifer Zecchin-C

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Jennifer Zecchin-C hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

This would help us

Ver comentario · Publicado 30 abr 2024 · Jennifer Zecchin-C

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Jennifer Zecchin-C creó una publicación,

Publicación Feedback - Ticketing system (Support)

If no one is set to the "Online" unified status in a particular group during our work hours, I want to have a trigger or automation email that group's manager. 

Publicado 20 jun 2023 · Jennifer Zecchin-C

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Jennifer Zecchin-C hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

It would be cool for everything to be color coded: internal notes are yellow, bot responses are another color (text or text box), customer questions another color.... to differentiate from staff responses - our staff are asking for this.

Ver comentario · Publicado 24 may 2023 · Jennifer Zecchin-C

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