Marrit
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Última actividad de Marrit-
Marrit hizo un comentario,
Hello, I am not planning to turn of auto tagging. It's also a nice way for some of the tagging we use. What I mean to say is, that if we trigger on the text that a user sents, their email could be ...
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Marrit hizo un comentario,
Hello, I'm looking into non-automated ways to add tags to tickets. Why non-automated? Because people could reply on e-mails that we sent, with certain text in it. If I create a trigger to add a tag...
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Marrit hizo un comentario,
Hello, I'm looking into non-automated ways to add tags to tickets. Why non-automated? Because people could reply on e-mails that we sent, with certain text in it. If I create a trigger to add a tag...
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Marrit hizo un comentario,
Is there a markdown option to add GIFs to macro's? I will use this for screen captures of certain actions on our platform, to show to users how to proceed.For example, using a functionality.
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Marrit hizo un comentario,
Why is it not possible for Agents to watch satisfaction rating scores? I think it's really valuable, but I don't want to make them Administrator, to be able to see their own satisfaction ratings wi...
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Marrit hizo un comentario,
I added my +1 as well for this functionality.
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Marrit hizo un comentario,
That's indeed exactly what I was looking for. Do these fields work with dynamic content as well? With different languages?
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Marrit hizo un comentario,
@Nicole, yes indeed.We want to personalize it a little bit, so that it sounds a little bit more human and according to our tone of voice. So that it's not that far away of the way that we communica...
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Marrit hizo un comentario,
Hello, on part of "Resending the verification email for a user".. is there a way to slighty modify that process?For example:- the email being sent with "Welcome to 'X'. Please click the link below ...
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Marrit hizo un comentario,
I will and refer to this article for reference!