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Actividad reciente de Marrit-
New Tickets created don't arrive at user
Hello, We have a voicemail inbox. If we have to reply to those users, we send them a new created ticket from Zendesk. Even though we put an assignee to it, these emails don't seem to arrive at the ...
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Desired ticket flow: Tagged ticket auto response > when user replies again, not auto solve ticket
Hello, I might be being too difficult here. But what I would like to do is specific automatic message for different subjects to let users first help themselves through our Help Center. I imagine it...