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Kyle B

Community Moderator
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    129
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Última actividad de Kyle B
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    Kyle B hizo un comentario,

    1. Comunidad
    2. Support Q&A
    3. Macros with public replies aren't working

    Hi Christina, I built a simple Macro based on what you stated. My test Macro looks like this: I applied this Macro, and it added the comment correctly: If you're still having issues with yours, can...

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    Kyle B hizo un comentario,

    1. Support
    2. ...
    3. Tickets
    4. Why do my email notifications say "Untitled ticket"?

    In case someone is looking for a "workaround" for this, an option would be to have 2 triggers. The first trigger is set up as such: Conditions / Meet ALL of the following conditions:Ticket > Is > C...

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    Kyle B hizo un comentario,

    1. Comunidad
    2. Support Q&A
    3. Spam Filter by specific URL in the comment

    Hi Kaori, The best way I can think of to prevent this would be to set up a trigger. You could set a Condition for Comment Text > contains the following string > [the specific URL], then have the ac...

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    Kyle B hizo un comentario,

    1. Comunidad
    2. Support Q&A
    3. To add multiple CCs at once

    Hi Joanne, I can think of 2 ways to do this. The first way would be to have a typed list of all the email addresses you would like to add, separated by a comma. Then you can copy-and-paste that lis...

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    Kyle B hizo un comentario,

    1. Comunidad
    2. Support Q&A
    3. Can't view tickets older than 1 week

    Hi Ian, The first place I would like to look would be how the Views are built. Can you post either a screenshot or manually type how you have a view configured? There might be something in the Cond...

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    Kyle B hizo un comentario,

    1. Comunidad
    2. Support Q&A
    3. Unassigned tickets not showing up

    Hi Nicole, Can you send a screenshot of how this View is built? The first thing I would check is in the Conditions section, you have Assignee > Is > - in the Tickets must meet all of these conditio...

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    Kyle B hizo un comentario,

    1. Comunidad
    2. Support Q&A
    3. Emails from customers not arriving no more

    Hi Paul, I would suggest looking into two things here. The first will be to see if the users you aren't receiving their emails are listed as suspended. You can do this by clicking on the Requester ...

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    Kyle B hizo un comentario,

    1. Comunidad
    2. Support Q&A
    3. How do end-users read the public reply

    Hi Chin, There would be two ways. The first would be to set up a trigger. The trigger would look something like this: Condirions:Comment > Is > Public Actions:Email user > (requester)Email subject ...

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    Kyle B hizo un comentario,

    1. Comunidad
    2. Guide Q&A
    3. Issues with spaces in an article

    Alright, so I pretty much started from scratch. I remoted all code and just kept the actual text. I even removed the <p> code so I can start from a clean slate. After some editing, and playing arou...

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    Kyle B hizo un comentario,

    1. Comunidad
    2. Guide Q&A
    3. Issues with spaces in an article

    Thank you! A trick I like to use that adds a half line break (when a full break is too much but no break is not enough) is to add  <hr style="height: 1px; visibility: hidden;"> before the end of ar...