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Kyle DuPont

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Última actividad de Kyle DuPont
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    Kyle DuPont creó una publicación,

    Embed Explore reports in Emails

    Hello, We would like to request the ability to embed our scheduled reports into the body of emails. We have HTML links that link back to our ticket ID's. We need the reports to be viewable and clic...

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    Kyle DuPont hizo un comentario,

    +1 for needing BCC functionality    Who do you want to BCC, and why? We would like to BCC external email addresses and external groups for notification purposes. We do not want them to be able to...

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    Kyle DuPont hizo un comentario,

    Hello, this auto-response trigger does not seem to work for me. Looking at my events in the ticket I can see... 3rd party gets added as CC via another trigger (https://support.zendesk.com/hc/en-us...

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    Kyle DuPont hizo un comentario,

    Update:Rather than using a 2nd trigger I added my 2nd "Notify Target" to the same trigger (at the end of it) and it is now firing in the proper order.Unfortunately I am still not functioning proper...

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    Kyle DuPont hizo un comentario,

    Two comments in the initial response are fine, but as stated in my previous post, the triggers are not firing in order so the cc contact is still be added after the 2nd comment is added to the tick...

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    Kyle DuPont hizo un comentario,

    Thank you,For some reason even though this 2nd trigger (auto-response trigger) is lower on the priority list than my initial "add cc" trigger, the contact is still getting added as a CC after the a...

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    Kyle DuPont hizo un comentario,

    While this seems to add a contact to the CC field after a ticket is opened it does not seem to email that CC when the ticket is opened. Since this is adding the CC with a trigger after opening a ti...