Holly Beaty
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Última actividad de Holly Beaty-
Holly Beaty creó una publicación,
Add ability to link to ticket subtypes, versus just the top ticket form/name
We have tickets with subtypes to choose from (usually about 3 layers) but currently we are only able to get/provide a url for the top ticket type. To accommodate this potential source of confusion ...
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Holly Beaty hizo un comentario,
Hi @Gaëtan, It might help you to know it's possible to create some code for the search results page that catches when a user searches for a number and when they do it populates a message you've cre...
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Holly Beaty hizo un comentario,
We do not use Community, is it possible to still have or also have the category and section the article lives in display to avoid confusion, either via code or as a general request for this functio...
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Holly Beaty hizo un comentario,
I'm a little confused by this article Question. Is Search API the search field on the homepage of the help center and Article API is the search bar at the top of each article page in the help cente...
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Holly Beaty hizo un comentario,
Is it on your horizon to improve search? I really appreciate the link provided to send feedback (http://goo.gl/forms/WbEKVWQnvE) but I am hoping that the plan is to increase search usability within...
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Holly Beaty creó una publicación,
How do comments, upvotes, and moderation work in Zendesk Communities?
RespondidaHi, I'm trying to find an article that explains how comments and their up votes work. Generally, an overview and specifically if the comments can be moderated (reviewed before becoming visible to o...
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Holly Beaty hizo un comentario,
We enforce a content retention policy. Will there be any cap on the number of revisions captured by this feature?
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Holly Beaty hizo un comentario,
@ Heather R Thank you!
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Holly Beaty hizo un comentario,
@ Heather R Do you have some links you could share so I could look into the searching and navigation customizations you mentioned? I'd be interested in beefing up our Help Center's search functiona...
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Holly Beaty hizo un comentario,
Is it possible or in the works to have the search result link (provided after a successful search using the help center search bar within Zendesk) take our users to the place that text resides with...