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John Morrison

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Última actividad de John Morrison
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    John Morrison hizo un comentario,

    I agree.  This feature really needs to be brought back. The numbers that are skewed by VPN would be minimal.

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    John Morrison creó una publicación,

    Drill Through Functionality

    In the old Insight, you used to be able to assign Ticket ID functionality to the ticket count metric to make the ticket count clickable, bringing up the list of Ticket IDs for that metric.  Please ...

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    John Morrison creó una publicación,

    Please bring back the Geo Chart

    The old Insight used to have a Geo Chart showing where tickets were being created using a map of the world. This should be brought back.

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    John Morrison hizo un comentario,

    I would like to see admins be given the ability to re-open closed tickets.  This would definitely be preferable then having to create an entirely new ticket. Especially in cases where the existing ...

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    John Morrison hizo un comentario,

    Is there a way to require the customer to leave a comment for bad satisfaction scores?