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Celicia Fiedler

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Última actividad de Celicia Fiedler
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    Celicia Fiedler creó una publicación,

    Add a Incoming Text Sound Notification to Zendesk Talk

    We only have five Customer Service Agents managing in-person, online, and calls for our very large airport.  They are always multi-tasking with multiple screens open on their PC or laptop and need ...

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    Celicia Fiedler creó una publicación,

    Is Insights going away?

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    Is Insight going away?  Is so, when? If insights is going away, will Explore replace it on the Enterprise plan license at no additional cost?  _________________________________ The following text i...

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    Celicia Fiedler creó una publicación,

    Will Explore include actual ticket comments?

    Our reports need to include ticket comments, at the very least the first ticket comment submitted by the customer. Will Explore include actual ticket comments? If a customer is submitting a complai...

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    Celicia Fiedler hizo un comentario,

    Our airport management team wants a monthly report based on solved tickets by group with the following columns: group, ticket #, comments, and sentiment.  They'll use the report to review the trave...

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    Celicia Fiedler hizo un comentario,

    We'd like Zendesk to demo Answer Bot.  Can you email the demo link or does a Zendesk rep need to demo Answer Bot.  What are the costs associated with answer bot?