jamestowndistributors
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Última actividad de jamestowndistributors-
jamestowndistributors creó una publicación,
Feature Request - Disable receiving chats when on a support phone call
RespondidaWe have our agents doing double duty, answering both chats and phone calls. We would like a way that would make an agent unavailable for chats when on an active call.
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jamestowndistributors hizo un comentario,
Follow up question? How do we differentiate between an agent transferring a call to another agent and receiving a transferred call. The leg consultation type does not seem to tell us the direction ...
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jamestowndistributors creó una publicación,
Limit agents ability to listen to recordings
I saw some closed comments about this, Where do we stand on more granular permissions for listening to call recordings? It would be far better if only admins and maybe team leaders have this access.
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jamestowndistributors hizo un comentario,
Still no updates?
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jamestowndistributors hizo un comentario,
How can I create a trigger to move these to a separate group for later analysis. I can find no way to filter for these messages within a trigger.
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jamestowndistributors hizo un comentario,
Bump. This would be a nice feature.
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jamestowndistributors hizo un comentario,
It appears to be working again within my instance.
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jamestowndistributors hizo un comentario,
They told me to use the chat option within my own instance, it does the same thing.
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jamestowndistributors hizo un comentario,
Why have you removed the ability to create a ticket from within the support.zendesk.com chat widget. I just tried and all I get are answerbot replies with no option to contact you.
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jamestowndistributors hizo un comentario,
Any idea how we get our knowledgebase out of our other ZenDesk Brand so we can do this import?