Scott

1. Support
2. ...
3. User access and security
4. How can I combat spam submitted via web service?

Dan, You're 100% correct on all fronts. Zendesk should fix this absurd vulnerability!   In case it helps, I had the exact same problem months ago and was able to work around the issue using Zendesk...

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• Scott
• Creación 9 de octubre de 2020 13:31
• 0 votos

1. Support
2. ...
3. User access and security
4. How can I combat spam submitted via web service?

Yakima Products, Inc.: Filtering out spam via content had mixed results for me b/c spammers change their wording up, but I found something that works: Kill anything coming from Zendesk's API. If yo...

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• Scott
• Editado 16 de enero de 2020 16:43
• 0 votos

1. Support
2. ...
3. User access and security
4. How can I combat spam submitted via web service?

Sheryl T - Ours stopped yesterday as well. Starting at ~17:14 Eastern Time (US), those spam tickets are going right to the "Suspended Tickets" list with a "cause of suspension" being "Malicious pat...

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• Scott
• Creación 6 de enero de 2020 15:31
• 1 voto

1. Support
2. ...
3. User access and security
4. How can I combat spam submitted via web service?

I see what you're doing now. You aren't automating the part where you mark them as spam, you're just filtering the view, selecting and then manually marking them "spam". Makes sense. Good idea.   Z...

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• Scott
• Creación 5 de enero de 2020 17:37
• 1 voto

1. Support
2. ...
3. User access and security
4. How can I combat spam submitted via web service?

FYI - I don't see any option to mark a ticket as "spam" or suspend a ticket using a Zendesk trigger. The best option I see is to make it "Solved" or "Closed". Am I missing something in there?  

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• Scott
• Creación 5 de enero de 2020 17:31
• 0 votos

1. Support
2. ...
3. User access and security
4. How can I combat spam submitted via web service?

Sheryl T: Yep. I plan to do just that after observing it for a bit, once I feel 100% confident that the filter is truly working as I expect it to. 

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• Scott
• Creación 5 de enero de 2020 17:24
• 0 votos

1. Support
2. ...
3. User access and security
4. How can I combat spam submitted via web service?

First off: ZENDESK NEEDS TO FIX THIS. PERIOD. It's irresponsible at best to have such an easy exploit open in every customer account by default. It's utterly absurd that customers can't kill off th...

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• Scott
• Creación 5 de enero de 2020 17:12
• 10 votos

1. Support
2. ...
3. Channels
4. About Contextual Help for the Web Widget

We're seeking to embed the contextual help into our online app. We'd like to filter the results by the article's label and then by a language search within that label. Is that possible with the Wid...

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• Scott
• Creación 10 de julio de 2017 15:47
• 1 voto

1. Comunidad
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

We would also like to create a nice "Getting Started" section where we link to select articles that are in our more exhaustive help knowledgebase.  For now, I plan to make an article full of links,...

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• Scott
• Creación 25 de mayo de 2017 16:14
• 0 votos

1. Support
2. ...
3. Email
4. Enabling automatic ticket creation for your Gmail inbox

We're going to be switching to use Zendesk and have used Google Apps for years. As a result, we have 1000s of old emails in our Gmail account.  We don't want to delete all of that history for obvio...

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• Scott
• Creación 3 de abril de 2017 15:01
• 0 votos