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Ryousuke Kagawa

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Resumen de la actividad

Última actividad de Ryousuke Kagawa
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    Ryousuke Kagawa creó una publicación,

    Ability to hide articles based on custom user segments

    Currently, there seems to only be an option for setting who an article is visible to based on user segments. What I'd like to see is a way to hide certain articles from certain user segments. This ...

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    Ryousuke Kagawa hizo un comentario,

    Agreed that this is important for measuring agents' productivity. We want to use these metrics to make sure that our agents are online for the appropriate amount of time in any given date range. Yo...

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    Ryousuke Kagawa creó una publicación,

    Available Time and Online Time metrics for agents in Explore

    Planeada

    In Explore, we are looking to report and monitor the amount of time that agents are online and available on Talk. We want to use these metrics to make sure that our agents are online for the approp...