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Gabriele Sada

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Última actividad de Gabriele Sada
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    Gabriele Sada hizo un comentario,

    Hi all, we are stuck in the blank date issue:   Somebody who resolved the issue in the past?Best, Gabriele

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    Gabriele Sada hizo un comentario,

    Hi Jessie and Dennis, thanks for your reply. I'm sure that until 4/5 weeks ago, every agents were "enabled" to every departments, so that I haven't to enable them at every shift. I believe somethin...

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    Gabriele Sada creó una publicación,

    Departments and agents

    Hi all, here the situation: - we have 6 departments (who customers have to fill to chat with us); - we have 20 agents but only two agents logged in chat; - I alternate 2 agents, so that if in this ...

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    Gabriele Sada hizo un comentario,

    Hi all, my csv export has reached maximum number of rows managed by Excel (1.048.576 rows). How can I reduce them? Is it possible to delete old tickets?