Avatar

Andrew J

Still eating dishwasher cookies - they're delish!

  • Actividad total 1508
  • Última actividad
  • Miembro desde
  • Siguiendo 5 usuarios
  • Lo siguen 12 usuarios
  • Votos 140
  • Suscripciones 619

Resumen de la actividad

Última actividad de Andrew J
  • Avatar

    Andrew J hizo un comentario,

    You may be able to do that by automatically adding a tag to the user (using a http target) when the first ticket is created, then following tickets will get the tag which could be used to create tr...

  • Avatar

    Andrew J hizo un comentario,

    If you get stuck - let us know.  Looking through the full email headers you may be able to glean info on what rules are affecting it.

  • Avatar

    Andrew J hizo un comentario,

    Test emailing your Zendesk support email (the support@yourzendesk.zendesk.com one).  I assume you get no duplicates from that. Have you checked your forwarding rules?  It's most likely you have dup...

  • Avatar

    Andrew J hizo un comentario,

    Can you try doing this in the admin console? (Exchange manager). We had issues recently with adding a new domain and email. In our instance this was caused by a) a duplicate unlicenced user, and b)...

  • Avatar

    Andrew J hizo un comentario,

    Nope - I am just another Zendesk user :) However I really don't expect anyone to come out and say "We'd like the ability to bypass our agent licenses". This is not what you are doing, but I've cert...

  • Avatar

    Andrew J hizo un comentario,

    Hello Aaron, that is the point - it opens options to let 'users' operate as pseudo agents - therefore not paying for extra agent licenses. If this option is added, without some major limitations, i...

  • Avatar

    Andrew J hizo un comentario,

    I don't know how Zendesk could add an auto-add CC function - it would make it far too easy to abuse the agent licenses.  The article linked will cover most use cases where an actual copy is require...

  • Avatar

    Andrew J hizo un comentario,

    No worries. How does CCing keep you in the loop?  Do you read support emails other than in Zendesk?  You can delete the ticket in Zendesk once you have read it if it does not need a response - just...

  • Avatar

    Andrew J hizo un comentario,

    If they are literally emailing your Zendesk support email, it will create a ticket - since that is a person they are emailing.  As far as I am aware there is no way to stop this. Unless perhaps, if...

  • Avatar

    Andrew J hizo un comentario,

    Good extension Dan.  I don't consider using the inbuilt target as an API solution - not like you have to build anything :) I like how you can create independent notes for each user or org.  Nice!