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Lance Le Roux

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Última actividad de Lance Le Roux
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    Lance Le Roux creó una publicación,

    Banning visitors post chat

    In the current form for banning these are the options: During the chat From the chat window, select Ban Visitor from the Actions drop-down menu. Optional: Enter a reason in the Reason field.  Opti...

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    Lance Le Roux hizo un comentario,

    Hi there Ramin Thanks for the feedback. Is there any plan to develop this option?Say if I go to setting > Banned > Add Visitor From here I can select a drop-down menu with IP, Visitor ID or email a...

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    Lance Le Roux hizo un comentario,

    HI there, I have a question regarding banning a visitor.How can I ban visitor post chat? NOT via API or IP?Use case: If I agents feel there is a visitor that needs to be reviewed, they pass the tic...

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    Lance Le Roux creó una publicación,

    Remove hyperlink from incoming tickets

    Respondida

    Hi there,  I would like to know how can we remove hyperlink from incoming tickets? We get a lot of tickets with numerous forms of hyperlinks, and unfortunately, agents will click on the link before...

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    Lance Le Roux hizo un comentario,

    Hi there, I've tested the feature and it works. My only request would be if there could be a delay before masking the number..... our agents need to capture the full number into our system. The cur...

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    Lance Le Roux hizo un comentario,

    Hi there, I agree this would be great to have,

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    Lance Le Roux hizo un comentario,

    Hi there, I agree this would be great to have,

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    Lance Le Roux hizo un comentario,

    Hi there, I agree with Maggie. AHT is vital for our QA department when assessing agent performance (KPI). Is there anything Zendeck can offer us as a solution?   As it stands, if I am a customer an...

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    Lance Le Roux hizo un comentario,

     +1 I would also appreciate it. we have 140 agents working 24/7. It's impossible to get this done by account.  

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    Lance Le Roux hizo un comentario,

    Hi there, how can I turn "Merge Ticket" OFF? We had a case today where an agent merged 2 tickets by mistake and a lot of confidential information was shared.... this causes a trust issue with our c...