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  • Easy way to delete 80K of Russian spam?


    We received over 87K of Russian spam overnight. It looks like Zendesk has shut of the firehose (yay!), but we're left with so many tickets to mark as spam and delete (boo!). I was hoping to increas...

  • Public replies displaying as Internal notes


    Hello hello! We've infrequently been experiencing a weird hinkelbonk over the last week where a reply from a user will display as an Internal note even though it's a Public reply.  It's rather disc...