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Kris Karkoski

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    Kris Karkoski hizo un comentario,

    +1 to this idea. As we have expanded our usage of Zendesk group management has become more and more of a burden. Like the original post, we want most of our agents to have access to the majority of...

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    Kris Karkoski creó una publicación,

    Next available ticket/Stay on ticket default option

    "Next available ticket" is the default action each time Play mode is started but it would be nice if there was an account- or user-level setting for the default value that could be set to "Stay on ...