I-Hsiu Tseng

1. Comunidad
2. Support Q&A
3. Reporting on Help Center categories & sections

Thanks for feedback, Nicole. Hope we can see the feature in the near future, it would be pretty helpful.

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• I-Hsiu Tseng
• Creación 27 de marzo de 2020 14:10
• 0 votos

1. Comunidad
2. Support Q&A
3. Reporting on Help Center categories & sections

Hello Nicole, We wanna monitor the traffics calculated by each category and section in our Help Center as well. Is it possible that we can see those data directly from the Zendesk Reporting session...

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• I-Hsiu Tseng
• Creación 26 de marzo de 2020 10:58
• 0 votos

1. Comunidad
2. Guide Q&A
3. Use Google Tag Manager to track events and clicks on links

We use GTM to implement not only GA but also Hotjar for our customer support website in order to enhance our user experience. It seems that the desktop version works okay yet the mobile version doe...

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• I-Hsiu Tseng
• Creación 17 de mayo de 2017 01:54
• 0 votos