
Adele
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Actividad total28
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Última actividad
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Miembro desde
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Siguiendo0 usuarios
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Lo siguen0 usuarios
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Votos13
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Suscripciones10
Resumen de la actividad
Última actividad de Adele-
Adele hizo un comentario,
@Justin Thanks. I'll give that a go. In most cases the comment would be from an end-user.
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Adele hizo un comentario,
@Jessie - I already have that condition, but as the ticket is unassigned, it doesn't work.
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Adele hizo un comentario,
@Jessie - the only issue I have now is that if an agent adds a comment on an unassigned ticket, they get notified of their own comment. The agent is not the assignee in this case. I haven't been ab...
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Adele hizo un comentario,
If I add Assignee IS -, I then get two emails if a new ticket is submitted. One from the original trigger, notifying the group of a new ticket, and the second one recognising a comment has been add...
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Adele hizo un comentario,
Yes, please! This would be super-helpful. This would save a lot of time both in editing and having to remember where all the articles are.