Adele

1. Comunidad
2. Support Q&A
3. Trigger "Notify assignee of comment update" for group assignee

@Justin Thanks. I'll give that a go. In most cases the comment would be from an end-user.

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• Adele
• Creación 25 de junio de 2018 00:57
• 0 votos

1. Comunidad
2. Support Q&A
3. Trigger "Notify assignee of comment update" for group assignee

@Jessie - I already have that condition, but as the ticket is unassigned, it doesn't work.

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• Adele
• Creación 13 de junio de 2018 02:17
• 0 votos

1. Comunidad
2. Support Q&A
3. Trigger "Notify assignee of comment update" for group assignee

@Jessie - the only issue I have now is that if an agent adds a comment on an unassigned ticket, they get notified of their own comment. The agent is not the assignee in this case. I haven't been ab...

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• Adele
• Creación 4 de junio de 2018 20:31
• 0 votos

1. Comunidad
2. Support Q&A
3. Trigger "Notify assignee of comment update" for group assignee

If I add Assignee IS -, I then get two emails if a new ticket is submitted. One from the original trigger, notifying the group of a new ticket, and the second one recognising a comment has been add...

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• Adele
• Creación 29 de mayo de 2018 03:43
• 0 votos

1. Comunidad
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

Yes, please! This would be super-helpful. This would save a lot of time both in editing and having to remember where all the articles are.

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• Adele
• Creación 22 de marzo de 2018 20:13
• 0 votos