Heather Cook
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Resumen de la actividad
Última actividad de Heather Cook-
Heather Cook hizo un comentario,
How do I disable side conversations for CLOSED tickets?
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Heather Cook hizo un comentario,
I don't think I understand. So what would a user be able to see or do?
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Heather Cook hizo un comentario,
Is there a flow digram or life cycle diagram? Like when an article is created then the review state is X and published state is Y.
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Heather Cook hizo un comentario,
I would love to be able to make private comments public, as we by default set everything to private and sometimes agents forget to select public. it would be great if they could quickly change it t...
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Heather Cook hizo un comentario,
Ryan McGrew what happens if we don't have community? We don't use this feature.
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Heather Cook hizo un comentario,
@Raleigh - Should it not be double quotes? For example <h1>{{dc "home_title"}}</h1>
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Heather Cook hizo un comentario,
Both Sana and Susan make great points. In order to really understand the journey the user has been through date and time stamp is needed. This shows how long each activity took and the time in betw...
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Heather Cook hizo un comentario,
We have replaced pathfinder with the Sunshine Events app. There is a lot more events it can capture than pathfinder, which is great. However when they submit a ticket the app included the entire de...
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Heather Cook hizo un comentario,
Brett Bowser Thank you for the suggestion. But to be honest that isn't actually helpful. If a help desk agent raises a ticket on behalf of a customer, the solution in that articles means the custom...
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Heather Cook hizo un comentario,
This covers protecting our Zendesk support from spam ticket from the help centre and email, but does not cover API. With the anonymous feature anyone could create a ticket in zendesk support (if th...