Heather Cook
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Última actividad de Heather Cook-
Heather Cook hizo un comentario,
I would love to be able to make private comments public, as we by default set everything to private and sometimes agents forget to select public. it would be great if they could quickly change it t...
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Heather Cook hizo un comentario,
Ryan McGrew what happens if we don't have community? We don't use this feature.
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Heather Cook hizo un comentario,
@Raleigh - Should it not be double quotes? For example <h1>{{dc "home_title"}}</h1>
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Heather Cook hizo un comentario,
Both Sana and Susan make great points. In order to really understand the journey the user has been through date and time stamp is needed. This shows how long each activity took and the time in betw...
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Heather Cook hizo un comentario,
We have replaced pathfinder with the Sunshine Events app. There is a lot more events it can capture than pathfinder, which is great. However when they submit a ticket the app included the entire de...
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Heather Cook hizo un comentario,
Brett - Community Manager Thank you for the suggestion. But to be honest that isn't actually helpful. If a help desk agent raises a ticket on behalf of a customer, the solution in that articles mea...
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Heather Cook hizo un comentario,
This covers protecting our Zendesk support from spam ticket from the help centre and email, but does not cover API. With the anonymous feature anyone could create a ticket in zendesk support (if th...
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Heather Cook hizo un comentario,
The field "organisation" pops up when the end user is linked to more than one organisation. Can i rename this field? As the word organisation doesn't mean much to my customers.
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Heather Cook hizo un comentario,
I'm not sure why we can add hyperlinks to text in every other part of Zendesk but not Chat. Especially as chat is a much smaller screen compared to Guide and Support, which means the full URL takes...
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Heather Cook hizo un comentario,
I'm not sure why we can add hyperlinks to text in every other part of Zendesk but not Chat. Especially as chat is a much smaller screen compared to Guide and Support, which means the full URL takes...