Heather Cook
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Heather Cook creó una publicación,
Specific notifications for article comments
When a customer leaves a comment on an article, we will then @ them back. However it means everyone following that article receives a notification. For example Rishi leaves a comment on an article ...
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Heather Cook hizo un comentario,
How do you deal with Agent only content? Content that can help Agents solve Customer issues, specifically if an Agent was new and didn't know the procedures.
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Heather Cook hizo un comentario,
If we have multiple groups in Zendesk each with their own Team in MS teams, would I have to create multiple MS teams webhooks and therefore multiple Zendesk extensions? Or can I use the same web ho...
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Heather Cook hizo un comentario,
Is this available to all levels of Guide? (enterprise, professional, etc). Also to note the links to this article, in the announcements email, didn't work (at least for me).
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Heather Cook hizo un comentario,
Is there an article actually showing me examples of what it could look like, not just how to set it up?
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Heather Cook hizo un comentario,
I don't understand this point 'Triggers, like all business rules, must be smaller than 65k'. Can you clarify
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Heather Cook hizo un comentario,
Hi Team, Right at the end of the article there is this explanation: Explanation:The system can’t modify past ticket events history from the technical point of view, that's why when a new SLA appl...
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Heather Cook hizo un comentario,
In the article you mention: How does it work for Agent Time? For example I have a ticket where the Agent Time SLA of 8 hours is breached by an hour, but the ticket get's reassigned and given a n...
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Heather Cook hizo un comentario,
Agreed, how do I enable the ability to search by type and then by category @Nicole?
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Heather Cook hizo un comentario,
Hi Team, I can see that using the API I can easily get a list of groups and their created date. But how do I easily get a count of members by group? For example the group "support" has 5 members an...