Heather Cook
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Última actividad de Heather Cook-
Heather Cook hizo un comentario,
Brett - Community Manager Thank you for the suggestion. But to be honest that isn't actually helpful. If a help desk agent raises a ticket on behalf of a customer, the solution in that articles mea...
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Heather Cook hizo un comentario,
This covers protecting our Zendesk support from spam ticket from the help centre and email, but does not cover API. With the anonymous feature anyone could create a ticket in zendesk support (if th...
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Heather Cook hizo un comentario,
The field "organisation" pops up when the end user is linked to more than one organisation. Can i rename this field? As the word organisation doesn't mean much to my customers.
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Heather Cook hizo un comentario,
I'm not sure why we can add hyperlinks to text in every other part of Zendesk but not Chat. Especially as chat is a much smaller screen compared to Guide and Support, which means the full URL takes...
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Heather Cook hizo un comentario,
I'm not sure why we can add hyperlinks to text in every other part of Zendesk but not Chat. Especially as chat is a much smaller screen compared to Guide and Support, which means the full URL takes...
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Heather Cook hizo un comentario,
I'm not sure why we can add hyperlinks to text in every other part of Zendesk but not Chat. Especially as chat is a much smaller screen compared to Guide and Support, which means the full URL takes...
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Heather Cook hizo un comentario,
@Ramin - we have already forced the Colleague to SSO on to the help centre. Why would we need to auth them again?
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Heather Cook hizo un comentario,
As an enterprise company we use single sign on for our help centre, because we are an internal use case. I would like to enable CC on the ticket form in the help centre, however i don't want Collea...
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Heather Cook hizo un comentario,
How do you deal with Agent only content? Content that can help Agents solve Customer issues, specifically if an Agent was new and didn't know the procedures.
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Heather Cook hizo un comentario,
If we have multiple groups in Zendesk each with their own Team in MS teams, would I have to create multiple MS teams webhooks and therefore multiple Zendesk extensions? Or can I use the same web ho...