Mellisa
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Resumen de la actividad
Última actividad de Mellisa-
Mellisa hizo un comentario,
Hello. Is there anyone who can pay attention to this feedback?
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Mellisa creó una publicación,
Keep all Satisfaction comment history in the upper Ticket display column
Hi, We want to retain all the customer side Satisfaction comment words in history in the Ticket upper column, together displayed with satisfaction rate. which will be much easier seen for our quali...
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Mellisa hizo un comentario,
And also, we would like the operating hours specific for the agent's account level, as sometimes we need day or night shift, which would be easier to manage using Operating Hours.
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Mellisa hizo un comentario,
CHAT countdown page reminder Background: Customer service did not reply to customer message in time within 2 minutes Expected optimization: 1. After the customer sends the message, the system auto...
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Mellisa creó una publicación,
Add chat assignment record in Chat history
Sometimes, when we using skills routing，there is a situation when the agent can not respond timely or the chat can not be assigned immediately due to network or system reasons. And we find that the...
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Mellisa creó una publicación,
Adding a Hourly time filter corresponding to date in Insight Report, the way just like in Chat history searching column
Hi, This is one optimation feedback about Insight report. As our agent are located all over the world, there is a requirement about download data at different time zone. Here in the Insight dashbo...
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Mellisa creó una publicación,
Make ignore skill button clicked in Chat be default setting
Hi, because usually, we have different skills sets for different department, when tranfer to a new department, it should ignore the original skills. Can we make this button be default?
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Mellisa creó una publicación,
Chat dashboard allow setting timezone by account independently
We suggest supporting timezone setting by account separately, as it may require different timezones as our agents located all over the world. What's more, we want to set the opening hours separate...
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Mellisa creó una publicación,
Add Away and invisible time duration to Explore or Chat dashboard
Please add those two statuses (Away and invisible) to the chat dashboard too. As it may help us to analyze.
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Mellisa creó una publicación,
Add Ticket ID Search column in Chat history
Hi, we want to add a ticket ID search column, because sometimes it is not convenient for us to find out the visitor name or visitor's name, and using ticket ID will be more intuitional.