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Romain Piel

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Última actividad de Romain Piel
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    Romain Piel hizo un comentario,

    Hi Barry, unfortunately the latest update (1.4.3) didn't seem to fix the issue. We are still seeing many crashes with the same stacktrace: Fatal Exception: android.app.RemoteServiceException: Conte...

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    Romain Piel hizo un comentario,

    Hi Barry, that's great, thanks!

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    Romain Piel hizo un comentario,

    I think adding startForeground() on API 26+ in onCreate() for ChatService should fix it. See https://stackoverflow.com/questions/44425584/context-startforegroundservice-did-not-then-call-service-st...

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    Romain Piel hizo un comentario,

    Hi Barry, do you have any update on this? We're seeing a lot of crashes with this stacktrace in our latest versions. It also happens on other devices with a different stacktrace: Fatal Exception: a...

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    Romain Piel hizo un comentario,

    Hi Barry, The issue seems to happen on a small proportion of our user base but still enough to be noticed. It's currently 100% of Samsung devices running Android 8:

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    Romain Piel creó una publicación,

    Hide foreground notification

    After we've upgraded the Zopim dependency in our Android app from version 1.3.* to 1.4.0, we started seeing a non dismissable notification in the notification tray on Android 8 and above. We feel l...

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    Romain Piel creó una publicación,

    Crash on Android 8 in Android SDK 1.4.2

    Respondida

    Using the latest version of the Zopim SDK on Android (1.4.2), we noticed a crash which happens only on Samsung devices running Android 8: Fatal Exception: android.app.RemoteServiceException: Contex...

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    Romain Piel creó una publicación,

    Duplicate messages sent with Android SDK

    Respondida

    A user has reported seeing duplicate messages whenever they send one message. We couldn't reproduce it but it sounds like there's a bug somewhere. We use version 1.4.0 of the Android SDK. Thanks, R...

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    Romain Piel creó una publicación,

    Push notifications in live chat SDK

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    Hi, We're integrating with Zopim live chat in our app using the iOS and Android SDKs (https://developer.zendesk.com/embeddables/docs/android-chat-sdk). We noticed that the SDK has support for local...