Lester
King of the known universe and beyond
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Última actividad de Lester-
Lester hizo un comentario,
@James Yes, we used the Zendesk API. First off we created a cron job to sync the bugs from our Engineering system and create the articles in Zendesk. We stored the Zendesk article reference in t...
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Lester hizo un comentario,
We had a similar issue. Some bug can take a while to fix and we didn’t want to have tickets open for that long. We’d never know if they were fixed anyway and didn’t want that manual step to have to...
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Lester hizo un comentario,
Hey Eddie. I may be over complicating this, but this is what I did in the past. I have a Dynamic Content function that determines the value of the source field and the relevant value of the des...
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Lester hizo un comentario,
@Nicole Apologies, I'm not sure what you mean with the System of Record. Excluding the ticketing sharing example I gave. Some customers contact us from a central support team. eg. we get tickets ...
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Lester hizo un comentario,
Adding my 2 cents. We don't want to delete tickets because we use ticket sharing. Deleting the ticket means an employee can delete all their ticket data and seriously cause their (former) employe...
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Lester hizo un comentario,
+1 for this too. We have users who cc their own Support team who use Zendesk. Chaos ensues as the various ticket systems send acknowledgements
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Lester hizo un comentario,
Hi Oscar Sure. 80% of our customers are locked down behind firewalls where they have no internet access, beyond email, for security reasons. It’s very typical for our customer segments. What we f...
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Lester hizo un comentario,
+1 This is a much needed feature. I hope in 2019, customers can finally reply to forum threads from their inbox.
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Lester hizo un comentario,
Just testing but I'm not sure I understand the purpose. The workspace functionality would only be useful if it didn't display the apps at all. Having them appear minimised serves no purpose. For me...
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Lester hizo un comentario,
Thanks Andrew I think I'll do something hacky or rethink it. Once someone takes the time to write and submit a ticket, I feel obligated to answer them as describing a problem can take a lot of e...