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Jonathan March

Community Moderator
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Última actividad de Jonathan March
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    Jonathan March hizo un comentario,

    We did the same thing (FWIW we also put into a spam holding group.) And we set our triggers to not respond to these.

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    Jonathan March hizo un comentario,

    Thanks, Joseph, I expect that the ZD training crew will appreciate the feedback. To be explicit -- this screenshot refers to two separate triggers "Trigger 1" [meets ALL of 3 conditions] and "Trigg...

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    Jonathan March hizo un comentario,

    >  Where I have seen the importance of order of operations with Trigger conditions was mentioned in your admin training videos.  I expect that if you go back to these videos, you will probably find...

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    Jonathan March hizo un comentario,

    I agree, Stephen, thanks for clarifying. The order of conditions in each section of a trigger doesn't matter functionally but can make a big difference in readability / maintainability. The order o...

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    Jonathan March hizo un comentario,

    I'm sorry for my hasty reading and irrelevant response, Joseph. (Influenced, I think, by my own desire to have a more structured way to specify flow between triggers). Your original post was quite ...

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    Jonathan March hizo un comentario,

    Hello Joseph Lee, Check out the this article (in particular "Reordering triggers"): https://support.zendesk.com/hc/en-us/articles/115015696088-Reordering-and-sorting-triggers#topic_vnl_zpy_tb 

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    Jonathan March hizo un comentario,

    Hi Stef, I am a ZD user like yourself, and I have at times wanted this feature too. But there are three arguments against it that make me think that this will not happen: The workaround is easy --...

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    Jonathan March hizo un comentario,

    Hi Bonnie Svoboda, I'm a ZD user like yourself. We have hundreds of triggers and I too would love to see some enhancements, but I recognize that this is much easier said than done. To help me under...

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    Jonathan March hizo un comentario,

    Thanks, AJ I agree. This is trying to be friendly, actually frustratingly vague and inconsistent.  

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    Jonathan March hizo un comentario,

    On Aug 19 they said "within a few months". Given the realities of software development, I would not expect anything more precise until it's almost ready to roll out. (I agree, this would remove a b...