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David Garceau

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Actividad reciente de David Garceau Actividad reciente Votos
  • Talk call routing based on an ORG Field

    I am looking for a way to route calls to specific groups based on a "key" or identifier in the users ORG fields.   To simplify the request so that it easy to understand, lets just say there is one ...

  • Agent "Total Online Time" reporting.

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    Now that you are switching to Explore, there has to be a simple way to run reports on agent "time online" and "time available" in talk. How are we supposed to know how effective agents are if we do...