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Edwin Schukking

Director, Global Member Services @ Kantar Lightspeed / Location: Amsterdam, Netherlands

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Última actividad de Edwin Schukking
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    Edwin Schukking creó una publicación,

    What App to use for translate ticket descriptions from Arabic?

    Hi, We are looking for your advise what app to use to translate Zendesk ticket content from Arabic into English. We are not looking for a professional translation, but good enough so our agents wou...

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    Edwin Schukking hizo un comentario,

    Hi Jessie, Thanks for letting me know, this is great! Kind regards,Edwin

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    Edwin Schukking hizo un comentario,

    Hi Nicole, Thank you for the confirmation. At the moment we are only weeks away from launching our Swiss portal, but just now I checked and Swiss Italian is not an option to select yet. Since DEV i...

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    Edwin Schukking hizo un comentario,

    Hi Jessie,  Indeed we would like to be able to use Swiss Italian support! Now we are feeling special to be the first Zendesk users to use the Swiss Italian language codes :-) We are setting up the ...

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    Edwin Schukking hizo un comentario,

    Thanks, @Trapta . We'll have a look into the tip! Edwin

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    Edwin Schukking hizo un comentario,

    I have more or less the same question as Adelle.  When the user votes NO, we would like to display the list of forms, so they can submit a ticket using one of the contact forms.

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    Edwin Schukking hizo un comentario,

    Hi Jessie, Any news from the Product Team on this?Or shall I create a support ticket instead? Kind regards,Edwin

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    Edwin Schukking hizo un comentario,

    Thanks, Jessie!

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    Edwin Schukking creó una publicación,

    Swiss Italian?

    Hi everyone, I must be blind, because I notice in the language list  Swiss French Swiss German but Swiss Italian I could not find in the list. Is there a setting I missed? Kind regards,Edwin

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    Edwin Schukking hizo un comentario,

    Hi, Not sure, but instead I might need to calculate the value when the number of re-opens of the ticket is still 0 (zero), the status is Solved and the value in the calculated column is NULL. Kind ...