Andreas Larkfeldt

1. Comunidad
2. Zendesk on Zendesk
3. Zendesk on Zendesk: How we triage

Thank you for a great and helpful article! I have a question regarding if you have some guidelines on when you should and shouldn't use Triage when it comes to number of tickets. I can see that y...

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• Andreas Larkfeldt
• Creación 12 de agosto de 2015 09:00
• 0 votos

1. Comunidad
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

This seems to work: https://support.zendesk.com/entries/25269653-How-to-email-ticket-info-automatically-to-Non-Agents   Please try it :)

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• Andreas Larkfeldt
• Creación 25 de agosto de 2014 09:35
• 0 votos

1. Comunidad
2. Feedback on Support
3. [Closed for comments] Add or Edit Tags on Closed tickets

+1

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• Andreas Larkfeldt
• Creación 18 de marzo de 2014 14:44
• 0 votos