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Jalle van Goor den Oosterlingh | RealConnections NL

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Última actividad de Jalle van Goor den Oosterlingh | RealConnections NL
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    Jalle van Goor den Oosterlingh | RealConnections NL hizo un comentario,

    Hi Alejandro, I can only say +1.

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    Jalle van Goor den Oosterlingh | RealConnections NL hizo un comentario,

    Thanks for clarifying Ryan! This should help in understanding the case :).

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    Jalle van Goor den Oosterlingh | RealConnections NL hizo un comentario,

    Hello Theresa, That functionality is not native in Zendesk Talk. However you could achieve that functionality by routing the call number after hours to another number you've purchased in Zendesk us...

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    Jalle van Goor den Oosterlingh | RealConnections NL hizo un comentario,

    Hi Nada, You should have this option at the top of each ticket, but just below the text editor: This should allow you to do what you seek!

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    Jalle van Goor den Oosterlingh | RealConnections NL hizo un comentario,

    Hi Chris, Is the Talk option enabled on your profile? You can check that following this article: https://support.zendesk.com/hc/en-us/articles/214510868-Giving-agents-access-to-Talk  

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    Jalle van Goor den Oosterlingh | RealConnections NL hizo un comentario,

    Hi Therese, The Metric probably shows you something like "AVG(Call talk time (min)". When you click this metric you should be able to select other aggregators:  Listening to your case, it sounds l...

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    Jalle van Goor den Oosterlingh | RealConnections NL hizo un comentario,

    Hi Mellisa, You should be able to prevent this if you set the filling out of user information as mandatory before the start of the chat!  

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    Jalle van Goor den Oosterlingh | RealConnections NL hizo un comentario,

    Hi Yu, That is pretty strange. Definitely seems like something is off. Have you tried contacting Zendesk Support from your account? There should be a help button on the admin page :).  

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    Jalle van Goor den Oosterlingh | RealConnections NL hizo un comentario,

    Hi Ryan, Thank you for submitting feedback on Explore! Could you maybe elaborate a bit more on the use case for this? Why shouldn't that particular individual with the edit rights be able to edit t...

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    Jalle van Goor den Oosterlingh | RealConnections NL hizo un comentario,

    Hi Allison, Are you looking for this?