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Michael

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Última actividad de Michael
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    Michael hizo un comentario,

    This is awesome and wish it was just a built in feature. I do have one little bug. I have to click NO twice before the pop up button shows up. Any idea what could cause this?

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    Michael hizo un comentario,

    So I have been trying to create a report that displays the First Reply Time broken down by:  % 1-10 min% 11-20 min% 21-30 min% 31 minutes to 1 hour% 1-4 hours% 4-8 hours% 8-23 hours% 24 hours plus ...

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    Michael hizo un comentario,

    Graeme That may have done the trick. I will monitor and test it to make sure. Thank you so much, glad to finally get this resolved. Michael

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    Michael hizo un comentario,

    I would love to get this figured out but am not finding a true representation of what is happening daily. The numbers, no matter what I try do not actually show the correct days. For example, on 10...

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    Michael hizo un comentario,

    Thanks Brett. I will give this a try to see if that works. I have been trying to find a way to get the info sent so this may be best option for now. Was hoping it would give me some kind of flexibi...

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    Michael hizo un comentario,

    Was able to share a dashboard with the report I created. Basic report of how many tickets agents were working on per day for about 10 days. My problem is this, the report is to wide so there is a s...

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    Michael hizo un comentario,

    Hey Ramwell. Yes! I think this will work as we would like. Funny, I had a meeting with Zendesk support and they said it was not possible at this time. Thank you so much for your help! I really appr...

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    Michael creó una publicación,

    Chat Routing

    We want tickets for certain departments to automatically go to a ticket, rather than initiating a chat. We basically have two different departments.  Dept A = Live Chat (these are highest priority ...

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    Michael hizo un comentario,

    Hi Mike Thank you for the response. That makes sense. I really appreciate all the help throughout this. We should be good to implement this week. Thanks again!

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    Michael hizo un comentario,

    Ok another question, if I am correct, if I add labels to the trigger it will focus more on just those articles. Or I could add a label to all articles I want to show so that Answer Bot always looks...