
Mark Moran
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Última actividad de Mark Moran-
Mark Moran creó una publicación,
Pre-chat Form Customization
RespondidaIs there a way what we can add more layers to our pre-chat form eg if customer chooses "general" department ...
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Mark Moran creó una publicación,
Multiple accounts under 1 Zendesk user
Hi We have a CRM that allows a customer to have 1 email address but under that email address can have multiple accounts Eg Broadband and a mobile phone These are treated as 2 separate accounts in ...
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Mark Moran hizo un comentario,
How do we manage a customer with multiple services but only has 1 email address A use case in the telco world is - a customer has a broadband service at home and a broadband service in a holiday ho...
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Mark Moran hizo un comentario,
Thanks for your reply Can we look to get this function added as I can think of various use cases for this? What is your suggestion on how to display submit a request, we have various fields in our...
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Mark Moran creó una publicación,
Adding comments from triggers
I want to be able to add internal comments from triggers Use case 1 - submit a request is received. I want to add an internal note to make it easier for our agents to see and to set out the next ...
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Mark Moran hizo un comentario,
Hi we have various use cases for this I Put simply we want to outline the next steps for the agent to take in the comments section I would have thought it would be straight forward to add this fea...
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Mark Moran creó una publicación,
Pre chat form edits for non admin users
RespondidaHi Are you looking at releasing the ability to allow Non-Admin users the ability to edit the pre-chat form Currently, ONLY Admins of Zendek can update this. I created a custom role for management,...
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Mark Moran hizo un comentario,
Can I use skills-based routing in conjunction with departments and procactive chats? For example, I want a dedicated agent to ONLY handle proactive chats on our sales pages. This means I dont not ...
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Mark Moran hizo un comentario,
Any update of this Zendesk, this is still an ongoing issue??? We need the ability to be able to end chat for the customer
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Mark Moran hizo un comentario,
any response on this?