Mark Moran
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Resumen de la actividad
Última actividad de Mark Moran-
Mark Moran creó una publicación,
Pre-chat Form Customization
RespondidaIs there a way what we can add more layers to our pre-chat form eg if customer chooses "general" department ...
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Mark Moran creó una publicación,
Multiple accounts under 1 Zendesk user
RespondidaHi We have a CRM that allows a customer to have 1 email address but under that email address can have multiple accounts Eg Broadband and a mobile phone These are treated as 2 separate accounts in ...
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Mark Moran hizo un comentario,
How do we manage a customer with multiple services but only has 1 email address A use case in the telco world is - a customer has a broadband service at home and a broadband service in a holiday ho...
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Mark Moran hizo un comentario,
Hi we have various use cases for this I Put simply we want to outline the next steps for the agent to take in the comments section I would have thought it would be straight forward to add this fea...
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Mark Moran creó una publicación,
Pre chat form edits for non admin users
RespondidaHi Are you looking at releasing the ability to allow Non-Admin users the ability to edit the pre-chat form Currently, ONLY Admins of Zendek can update this. I created a custom role for management,...
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Mark Moran hizo un comentario,
Can I use skills-based routing in conjunction with departments and procactive chats? For example, I want a dedicated agent to ONLY handle proactive chats on our sales pages. This means I dont not ...
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Mark Moran hizo un comentario,
Any update of this Zendesk, this is still an ongoing issue??? We need the ability to be able to end chat for the customer
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Mark Moran hizo un comentario,
any response on this?
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Mark Moran hizo un comentario,
What happens in the scenario where the visitor idles the chat just as the team are looking to close for the day (end of shift). Then after opening hours but within the 2 minutes of idle the visitor...
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Mark Moran hizo un comentario,
Hi, we have reached out to our rep and we have not had a response Is this programme still ongoing