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Mark Moran

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Última actividad de Mark Moran
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    Mark Moran creó una publicación,

    Pre-chat Form Customization

    Respondida
    1. Comunidad
    2. Feedback on Chat

      Is there a way what we can add more layers to our pre-chat form     eg       if customer chooses "general" department       ...

    • Mark Moran
    • Creación
    • 2 seguidores
    • 1 comentario
    • 0 votos
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    Mark Moran creó una publicación,

    Multiple accounts under 1 Zendesk user

    1. Comunidad
    2. Support Q&A

    Hi  We have a CRM that allows a customer to have 1 email address but under that email address can have multiple accounts Eg Broadband and a mobile phone These are treated as 2 separate accounts in ...

    • Mark Moran
    • Creación
    • 3 seguidores
    • 2 comentarios
    • 0 votos
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    Mark Moran hizo un comentario,

    1. Support
    2. ...
    3. Users, groups, and organizations
    4. Can user accounts share an email address?

    How do we manage a customer with multiple services but only has 1 email address A use case in the telco world is - a customer has a broadband service at home and a broadband service in a holiday ho...

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    • Mark Moran
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    • 0 votos
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    Mark Moran hizo un comentario,

    1. Comunidad
    2. Support Q&A
    3. Adding comments from triggers

    Thanks for your reply  Can we look to get this function added as I can think of various use cases for this? What is your suggestion on how to display submit a request, we have various fields in our...

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    • Mark Moran
    • Creación
    • 1 voto
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    Mark Moran creó una publicación,

    Adding comments from triggers

    1. Comunidad
    2. Support Q&A

    I want to be able to add internal comments from triggers   Use case 1 - submit a request is received. I want to add an internal note to make it easier for our agents to see and to set out the next ...

    • Mark Moran
    • Creación
    • 5 seguidores
    • 2 comentarios
    • 1 voto
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    Mark Moran hizo un comentario,

    1. Comunidad
    2. Feedback on Support
    3. Triggers - Action: Add Internal Note as a trigger action

    Hi we have various use cases for this  I Put simply we want to outline the next steps for the agent to take in the comments section I would have thought it would be straight forward to add this fea...

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    • Mark Moran
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    Mark Moran creó una publicación,

    Pre chat form edits for non admin users

    Respondida
    1. Comunidad
    2. Feedback on Chat

    Hi  Are you looking at releasing the ability to allow Non-Admin users the ability to edit the pre-chat form Currently, ONLY Admins of Zendek can update this. I created a custom role for management,...

    • Mark Moran
    • Creación
    • 2 seguidores
    • 1 comentario
    • 0 votos
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    Mark Moran hizo un comentario,

    1. Chat
    2. ...
    3. Setting up Zendesk Chat
    4. Routing chats based on agent skills

    Can I use skills-based routing in conjunction with departments and procactive chats? For example, I want a dedicated agent to ONLY handle proactive chats on our sales pages.  This means I dont not ...

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    • Mark Moran
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    • 0 votos
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    Mark Moran hizo un comentario,

    1. Comunidad
    2. Feedback on Chat
    3. FORCE Chat to END

    Any update of this Zendesk, this is still an ongoing issue??? We need the ability to be able to end chat for the customer 

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    • Mark Moran
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    Mark Moran hizo un comentario,

    1. Chat
    2. ...
    3. Using Chat
    4. When do chats time out?

    any response on this?  

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    • Mark Moran
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