Daniel Aron

1. Zendesk updates
2. Announcements
3. Introducing Zendesk Messaging

Hi Jordan, thanks for reaching out. Reporting specific to Answer Bot and Flow Builder isn't available at this stage, however we are planning to add it in 2021. We are actively collating feedback on...

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• Daniel Aron
• Creación 23 de diciembre de 2020 00:04
• 0 votos

1. Support
2. ...
3. Web Widget
4. Can I remove the error about open source software from the console?

Hi all, thanks again for this feedback. We’ve now removed this log message from the console. As you've pointed out this wasn't the most appropriate place for it. We’ve moved this reference to a com...

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• Daniel Aron
• Creación 4 de marzo de 2020 04:16
• 1 voto

1. Comunidad
2. Feedback on Support
3. Web Widget Customization - Contact Form Confirmation Page

Thanks for reaching out Gef. We already have a feature request in the backlog to customize the confirmation screen text so I'll add your feedback. There are no plans to prioritize this work at the ...

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• Daniel Aron
• Creación 24 de febrero de 2020 05:27
• 0 votos

1. Comunidad
2. Feedback on Support
3. Set a font in the widget

Hi Louise, thanks so much for reaching out! I've logged your feedback against our existing feature request for font customization in the Web Widget. 

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• Daniel Aron
• Creación 23 de febrero de 2020 22:30
• 1 voto

1. Comunidad
2. Feedback on Support
3. Your use of document.write jquery is giving us and all your clients a lower score in Google Lighthouse

@Jeremy, a quick follow-up. We looked at the code on your site and whilst you’re using the integrated Web Widget it appears you have an old version of the Web Widget snippet in your code. The legac...

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• Daniel Aron
• Editado 21 de febrero de 2020 04:10
• 0 votos

1. Comunidad
2. Feedback on Support
3. Your use of document.write jquery is giving us and all your clients a lower score in Google Lighthouse

Hi Rene and Jeremy, You should only see this error if using the legacy Chat widget. If you switch to the integrated chat Web Widget experience this doesn’t use document.write anymore. Hope that helps.

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• Daniel Aron
• Creación 21 de febrero de 2020 02:35
• 0 votos

1. Comunidad
2. Zendesk Web Widget EAP - Web Widget Performance
3. [Web Widget] How to change the Talk Callback Form?

Hi Sebastien, Customizing the Web Widget Talk callback form (including making fields mandatory) isn't possible currently. However, I'll log this as a feature request. Your feedback is much apprecia...

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• Daniel Aron
• Creación 19 de febrero de 2020 09:48
• 0 votos

1. Comunidad
2. Zendesk Web Widget EAP - Web Widget Performance
3. Web Widget Performance FAQs

David Coleman In the second case (not signed in) are you still using connectOnPageLoad=false?

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• Daniel Aron
• Creación 16 de febrero de 2020 23:10
• 0 votos

1. Comunidad
2. Zendesk Web Widget EAP - Web Widget Performance
3. Web Widget Performance FAQs

I’m pleased to announce we have released a new Web Widget js api setting called connectOnPageLoad which can be used to optimize performance when you have Chat enabled. Using this setting you can de...

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• Daniel Aron
• Creación 16 de diciembre de 2019 01:12
• 0 votos

1. Comunidad
2. Zendesk Web Widget EAP - Web Widget Performance
3. Web Widget Performance FAQs

Hi Aleksey, thank you for you candid and detailed feedback.  In regards to your comment | The main issue with the code is that it just shouldn't be there. This is a very astute observation and you ...

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• Daniel Aron
• Creación 16 de diciembre de 2019 01:05
• 0 votos