Michael Adams
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Última actividad de Michael Adams-
Michael Adams creó una publicación,
Tickets displayed on end-user guide landing page
RespondidaIs there a way to embed the "my activities" list of ticket on the homepage for end users to see once they login?
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Michael Adams hizo un comentario,
Works great now, thanks!!
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Michael Adams hizo un comentario,
That certainly sorts the comments but what I was referencing was the actual comment box. We will have tickets that may have 50-100 comments. So it's not intuitive to have the user scroll to the bot...
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Michael Adams creó una publicación,
Redirect end users to requests page upon login
Any ideas on how I can redirect end users to /hc/en-us/requests page upon login. I don't use the knowledgeable/guide for my end users, only my internal agents.
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Michael Adams creó una publicación,
Move end-user comment box to top of comments
RespondidaI saw this posted somewhere in the community but can't find it now. Any idea how I move end-user comment box to top of comments (as opposed to the bottom of the page)?
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Michael Adams hizo un comentario,
@Ryan I followed your advise here: https://support.zendesk.com/hc/en-us/community/posts/203427576/comments/360001696727 Any reason why the user couldn't leave a comment here. When I click "Add to c...
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Michael Adams hizo un comentario,
Any way to move the comment box up to the top too? It's not intuitive to view the recent comment at the top but then have to scroll to the bottom to leave a comment (that would then post at the top).
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Michael Adams hizo un comentario,
@rebecca @Brett Is there a way to create some sort of IF statement so this affect my "end-users"... all ZD managers and administrators need access to the help center. I use it for internal content ...
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Michael Adams hizo un comentario,
Even though organizations show up as a condition to filter... no box shows up after you select the is/is not dropdown. I tried Safari, Chrome and Firefox. Can anyone else filter by organization?
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Michael Adams hizo un comentario,
Could we add an event that tells us when a user downloads an attached file?