Jahn Jerenz Bronilla

1. Chat
2. ...
3. Using Chat
4. Can I get desktop notifications for Chat?

Kharlo - all of those have now been ruled out so what to check next in the event that employee still not receiving any notification?

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• Jahn Jerenz Bronilla
• Creación 19 de abril de 2021 05:52
• 0 votos

1. Comunidad
2. Support Q&A
3. problem with receiving emails

You might want to start to check what's the reason of the suspension.Kindly check this - https://support.zendesk.com/hc/en-us/articles/115009659807   

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• Jahn Jerenz Bronilla
• Creación 19 de abril de 2021 02:29
• 0 votos

1. Comunidad
2. Feedback on Explore
3. Not the best Zendesk tool for sure

Hi Rob Stack - if you can also look on the limitations of Rows Explore can produce. Currently it's set to 50,000 rows only and apparently you can't also export this on one go rather you need to spl...

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• Jahn Jerenz Bronilla
• Creación 19 de abril de 2021 02:28
• 0 votos

1. Comunidad
2. Feedback on Chat
3. Re-route queued chat in department to next available agent across all departments after X min

Hi Leticia Esparza - you might want to check the below. 1. Go to Settings>Routing>Reassignment>set the number of seconds.

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• Jahn Jerenz Bronilla
• Creación 19 de abril de 2021 02:25
• 0 votos

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Changing the article owner

I cant seem to find this attribute in Explore KB Dataset.   Can someone help me?

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• Jahn Jerenz Bronilla
• Creación 15 de abril de 2021 03:49
• 0 votos

1. Comunidad
2. Support Q&A
3. Exporting Agent Role Only in Zendesk

@Graeme Carmichael - I don't recall we have any suspended users but since you brought this up how can I check if there's any suspended agents/admins? 

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• Jahn Jerenz Bronilla
• Creación 13 de abril de 2021 22:56
• 0 votos

1. Comunidad
2. Support Q&A
3. Exporting Agent Role Only in Zendesk

Hi Graeme Carmichael - already have the list of Agent Role in Customer List but the issue now is there's a discrepancy with the number. As per People>User View we already have used 291/303 agents b...

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• Jahn Jerenz Bronilla
• Creación 13 de abril de 2021 00:23
• 0 votos

1. Comunidad
2. Feedback on Explore
3. Data Export Limitations

I have already raised this issue multiple times but they keep on saying that "Explore is not a reporting tool but rather an Insights Tool". It seems that they have no plans of implementing a fix on...

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• Jahn Jerenz Bronilla
• Creación 12 de abril de 2021 00:04
• 0 votos