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Jahn Jerenz Bronilla

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Última actividad de Jahn Jerenz Bronilla
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    Jahn Jerenz Bronilla hizo un comentario,

    1. Comunidad
    2. Feedback on Explore
    3. Agent "Total Online Time" reporting.

    Au Finh Saechao - hope they can associate this with chat as well as we are no longer using talk now. Reporting on online time from Chat Dashboard is kinda tedious. 

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    Jahn Jerenz Bronilla hizo un comentario,

    1. Comunidad
    2. Feedback on Explore
    3. Agent "Total Online Time" reporting.

    Hi Au Finh Saechao -  is this available for Chat as well? or this is solely for support?Thank youJerenz

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    Jahn Jerenz Bronilla creó una publicación,

    Customer Satisfaction CSAT Report in Explore

    1. Comunidad
    2. Explore Q&A

    We recently turned on CSAT in Support which replaces our NPS. However, when it comes to reporting we are having 2 sets of report from 2 dataset. 1. CSAT for Chat Alone2. CSAT for Tickets created un...

    • Jahn Jerenz Bronilla
    • Creación
    • 2 seguidores
    • 1 comentario
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    Jahn Jerenz Bronilla hizo un comentario,

    1. Comunidad
    2. Support Q&A
    3. Newly created ticket gets assigned to an agent and I don't know why

    Best if you can provide some snippet of the events to further check. You're stating that there's no trigger involved on this one however, contradicts with the auto assignment. 

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    Jahn Jerenz Bronilla hizo un comentario,

    1. Explore
    2. ...
    3. Explore basics
    4. Why do I see "Download failed" when exporting a query in Explore?

    This is somehow frustrating given that we highly depends on reporting. Insights is much better given it can hold thousands of attributes/values. Hope you can provide some sort of solution to this.

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    • Jahn Jerenz Bronilla
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    • -1 votos
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    Jahn Jerenz Bronilla hizo un comentario,

    1. Comunidad
    2. Feedback on Explore
    3. Report on Received At Email Address

    Hello Eugene Orman - is there any update with this attribute? It's been 3 years since it has been raised.

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    • Jahn Jerenz Bronilla
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    Jahn Jerenz Bronilla creó una publicación,

    Exporting Agent Role Only in Zendesk

    1. Comunidad
    2. Support Q&A

    Hi Team - how can I export list of Agent only role in explore and their respective group?  Already check similar post like below:https://support.zendesk.com/hc/en-us/articles/224736828-How-to-expor...

    • Jahn Jerenz Bronilla
    • Creación
    • 3 seguidores
    • 2 comentarios
    • 1 voto
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    Jahn Jerenz Bronilla creó una publicación,

    Ticket Management

    1. Comunidad
    2. Support Q&A

    Hi Team, Can you kindly share to me how to you manage ticket on your company or group? We are currently exploring in improving our ticket management.1. How to do reassign ticket to another group (e...

    • Jahn Jerenz Bronilla
    • Creación
    • 3 seguidores
    • 2 comentarios
    • 0 votos
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    Jahn Jerenz Bronilla hizo un comentario,

    1. Comunidad
    2. Feedback on Explore
    3. Agent "Total Online Time" reporting.

    Hi Tom Skjönsberg -  we are also getting the data from there however, it's kinda tedious.  Hope that Zendesk Team can add this attribute in explore for easier reporting.

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    Jahn Jerenz Bronilla hizo un comentario,

    1. Chat
    2. ...
    3. Setting up Zendesk Chat
    4. Measuring visitor satisfaction with chat rating

    Hi Ben Van Iten, I already have the report for good and bad satisfaction rating but I can't seem to find the satisfaction comment. Can you help me on this one please? Thanks! Jerenz

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    • Jahn Jerenz Bronilla
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