Jahn Jerenz Bronilla

1. Comunidad
2. Feedback on Explore
3. WD - Business Process Affected Employee Number showing as Metric instead of Attributes

Hello Fabio Strasser - Thanks for the feedback and I was already able to resolved this the same day I posted it.

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• Jahn Jerenz Bronilla
• Creación 19 de mayo de 2021 23:04
• 0 votos

1. Comunidad
2. Support Q&A
3. Trying to Auto-Fill ticket fields on a ticket form

Hi Pedro Farias - you can either create macro to fill out those 2 fields upon saving of the tickets or a trigger that is based on the group owner/assignee. 

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• Jahn Jerenz Bronilla
• Creación 17 de mayo de 2021 02:18
• 0 votos

1. Comunidad
2. [CLOSED] Zendesk Explore EAP - Improved performance for large queries
3. [Closed] How to give feedback (or report bugs)

Hey Brett Bowser - Ticket was raised on 3 May and I added some comment and sample data on 6 May but up until now I have not heard anything from the team.Hope you can follow this up.  

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• Jahn Jerenz Bronilla
• Creación 13 de mayo de 2021 22:59
• 0 votos

1. Comunidad
2. [CLOSED] Zendesk Explore EAP - Improved performance for large queries
3. [Closed] How to give feedback (or report bugs)

Thanks Brett Bowser for checking this. Just keen to know if there's any other set up I need to do.

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• Jahn Jerenz Bronilla
• Creación 6 de mayo de 2021 23:12
• 0 votos

1. Comunidad
2. [CLOSED] Zendesk Explore EAP - Improved performance for large queries
3. [Closed] How to give feedback (or report bugs)

Hey Rob Stack - I have a question you might have an answer under ticket: 6573162. Thanks!Jerenz 

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• Jahn Jerenz Bronilla
• Creación 6 de mayo de 2021 00:28
• 0 votos

1. Explore
2. ...
3. Performing calculations
4. Creating standard calculated metrics and attributes

Hi Bonnie Leib - yes and totally helpful :) Thanks for your help.

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• Jahn Jerenz Bronilla
• Creación 5 de mayo de 2021 23:07
• 0 votos

1. Comunidad
2. Support Q&A
3. Can't view tickets older than 1 week

Hi Ian, might as well change the condition of the view instead of "Ticket is Solved" make it "Ticket less than Closed"Hope this help! 

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• Jahn Jerenz Bronilla
• Creación 4 de mayo de 2021 22:54
• 0 votos

1. Comunidad
2. Support Q&A
3. Impossible to contact anyone in support.

Ian Herrick - not this one mate.There's another chat help you can get from the Zendesk Support page itself. 1. Click the icon on top2. Click "Help" 3. Then "Get Help"4. Then choose what type of su...

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• Jahn Jerenz Bronilla
• Creación 4 de mayo de 2021 22:49
• 0 votos

1. Comunidad
2. Support Q&A
3. Can't view tickets older than 1 week

Are you exporting data from Explore or Insights? 

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• Jahn Jerenz Bronilla
• Creación 3 de mayo de 2021 23:52
• 0 votos

1. Comunidad
2. Support Q&A
3. Impossible to contact anyone in support.

You can also try to use the Zendesk Chat via support. 

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• Jahn Jerenz Bronilla
• Creación 3 de mayo de 2021 23:51
• 0 votos