Jahn Jerenz Bronilla

1. Comunidad
2. Explore Q&A

We recently turned on CSAT in Support which replaces our NPS. However, when it comes to reporting we are having 2 sets of report from 2 dataset. 1. CSAT for Chat Alone2. CSAT for Tickets created un...

• Jahn Jerenz Bronilla
• Creación 11 de enero de 2021 02:58
• 2 seguidores
• 1 comentario
• 0 votos

1. Comunidad
2. Support Q&A

Hi Team - how can I export list of Agent only role in explore and their respective group?  Already check similar post like below:https://support.zendesk.com/hc/en-us/articles/224736828-How-to-expor...

• Jahn Jerenz Bronilla
• Creación 8 de noviembre de 2020 23:37
• 3 seguidores
• 2 comentarios
• 1 voto

1. Comunidad
2. Support Q&A

Hi Team, Can you kindly share to me how to you manage ticket on your company or group? We are currently exploring in improving our ticket management.1. How to do reassign ticket to another group (e...

• Jahn Jerenz Bronilla
• Creación 22 de octubre de 2020 23:34
• 3 seguidores
• 2 comentarios
• 0 votos

1. Comunidad
2. Explore Q&A

Hi Team, Was able to add the "rate this chat" button at the end of the chat and successfully translated this to explore however, can't seem to find the feedback from the employee.What is the name o...

• Jahn Jerenz Bronilla
• Creación 3 de septiembre de 2020 05:18
• 4 seguidores
• 13 comentarios
• 0 votos

1. Comunidad
2. Explore Q&A

Hi, Team. We have created dashboard in explore with Created versus Closed ticket. We understand that there might be more closed ticket within the month but we want to get how many ticket were close...

• Jahn Jerenz Bronilla
• Creación 2 de septiembre de 2020 00:28
• 3 seguidores
• 5 comentarios
• 1 voto

1. Comunidad
2. Explore Q&A

Hi, Team. Need your expert advise on how are we going to get the NPS attributes in explore (Promoter, Passive, and Detractor). Whilst explore do provide NPS as a metric but it does not provide the ...

• Jahn Jerenz Bronilla
• Creación 26 de agosto de 2020 01:03
• 3 seguidores
• 1 comentario
• 1 voto

1. Comunidad
2. Chat Q&A

Hi, Team. We have this scenario when one of our chat consultants received a chat prior to the end of our operating hours. Chat Received at 4:28AEST and operating hours will end on 4:30PM As soon as...

• Jahn Jerenz Bronilla
• Creación 10 de agosto de 2020 23:44
• 3 seguidores
• 1 comentario
• 1 voto